Privacy Policy
Last updated: September 2026
This Privacy Policy explains how BobbyStone LLC (“we,” “our,” or “us”) collects, uses, and protects information when you visit bobbystone.me or contact us about Apple device support and related services.
Information We Collect
We may collect personal information when you:
• Submit a contact form
• Schedule an appointment
• Email or message us directly
• Purchase services or products
• Use site features that send us a follow-up request
• Interact with our site’s analytics (Squarespace)
This may include your name, email address, phone number, device details, appointment preferences, and anything you voluntarily share.
We do not receive your full conversations with third-party AI tools unless you choose to share that information with us yourself.
How We Use Your Information
We use the information you provide to:
• Respond to support requests and questions
• Schedule and manage appointments and payments
• Improve the website and user experience
• Communicate about services you asked about
We do not sell your personal information to third parties.
AI Assistants
Buttons or links to AI assistants (such as Grok, ChatGPT, Claude, or Gemini) send you to those providers’ sites or apps. Your chats are governed by their privacy policies and settings — not ours. We do not receive or store your full chat history from those tools. If you voluntarily share contact details or a summary with us so we can follow up, we may keep that for the follow-up only.
Payments
Payments are processed by trusted third parties such as Square or Apple Pay. We do not store your full payment card details. Each provider has its own privacy policy.
Cookies and Analytics
Squarespace may collect basic technical data (such as IP address, browser type, and how you use the site) to help us understand performance and improve the site. You can manage cookies through your browser settings.
How Long We Keep Information
We keep contact and appointment-related information only as long as needed to respond, provide the service, handle payments/records, or meet legal requirements. When we no longer need it, we delete or de-identify it when practical.
Your Choices (including Virginia residents)
You can request to access, update, or delete personal information we hold about you by emailing support@bobbystone.me. Virginia residents may also have rights under state privacy law to request access, correction, or deletion of personal data, subject to legal exceptions. We will respond within a reasonable time.
Security
We take reasonable steps to protect your information. No website or internet transmission can guarantee complete security.
Changes to This Policy
We may update this Privacy Policy occasionally. The “Last updated” date at the top will reflect changes.
Contact
BobbyStone LLC
www.bobbystone.me